Exchange / Refund Policy
- ‼️ Items can be exchanged NOT RETURNED.
- SALE ITEMS ARE NON-REFUNDABLE / EXCHANGED
- Any claim regarding sizes issues, Product damage/broken can only be claimed within 7 days after delivery of the product.
- We have no Refund Policy.
- For any items defective or damaged in shipping and all requests for return and exchange, you may contact the Customer Experience Team. Send an email to thewurfdecore@gmail.com or whatsApp on 0325-6541613 with the subject 'Exchange' and include your Order number, Name and the reason for the return.
- To claim exchange, we require picture and videos of the packing box and the product for evidence when returning goods to avoid "lost packages" situations. Without an evidence, the claim will not be accepted.
- We will accept requests for exchange of item within 12 hours of Delivery by our Customer Experience Team.
- If you believe your package was damaged in shipping, (e.g. Soaked or drenched, heavily dented, tampered boxes, altered packaging, seal is broken), DO NOT accept the package. We require that you contact us within 12hours upon delivery and submit valid photos or video and we will work with you to quickly resolve the issue.
- Any exchange due to change of mind or mistake in ordering will not be permitted. Sizes of products are mentioned for each product. We don't accept any claim regarding size issue. Confirmation is asked prior to check out.
- Please note that customers are responsible for shipping costs of returned items.
- Sales Items are NOT REFUNDED / EXCAHNGED.